Delivery Rates & Thresholds
Standard delivery within Australia costs $9.99 flat rate nationwide.
Orders of $99.00 or more receive free delivery across Australia.
The final shipping charge is displayed clearly before you submit your order. Orders are dispatched after payment has been confirmed.
Couriers & Dispatch Times
We dispatch all parcels via Australia Post Express Post & Regular Parcel Post with tracking.
Handling time is 0–1 business day(s). Estimated delivery transit takes 1–3 business days with online tracking provided upon dispatch.
Discreet Packaging
100% plain and discreet packaging in unmarked cardboard boxes or courier satchels with neutral sender details.
Returns Policy (14 Days)
14-day return policy for unused, unopened smoking items in original packaging. Return shipping is paid by the customer.
Please contact our support team at support@ezbong.com for delivery assistance, tracking enquiries, or return authorisations.
Frequently Asked Questions
What couriers do you use for delivery in Australia?
We dispatch all orders via Australia Post Express Post & Regular Parcel Post with tracking. Handling time is 0–1 business day(s) and delivery transit takes 1–3 business days with tracking.
Is the packaging 100% plain and discreet?
Yes. 100% plain and discreet packaging in unmarked cardboard boxes or courier satchels with neutral sender details.
How much does shipping cost?
Standard delivery is $9.99 flat rate nationwide. Orders of $99.00 or more receive free delivery across Australia.
What is your return policy?
14-day return policy for unused, unopened smoking items in original packaging. Return shipping is paid by the customer.